In case of any appeal or complaint regarding certification services, certified companies or any other appeal please mail us on info@eliteveritas.co.uk Written complaints may be received from customers, suppliers, Elite Veritas staff or third parties about Elite Veritas or a Elite Veritas certificated client.

All complaints (or disputes) are referred to the impartiality committee.

The person making the complaint must be informed that the problem is being recorded and will be thoroughly investigated.

Third parties will not be informed of the outcome of an investigation as this would also be a breach of Elite Veritas-client confidentiality.

Complaints about Elite Veritas certified clients will usually be investigated during the next scheduled surveillance visit.

Where the severity of the type or level of complaints indicates a breakdown in the clients quality system then a special visit shall be authorised; where significant problems are found then the assessor may recommend that the certificate be suspended or withdrawn.